Last Updated: 14 November 2025
Welcome to Saaz-e-Kashmir (“we,” “our,” “us”).
By accessing or purchasing from our website saazekashmir.com, you agree to the following Terms & Conditions.
If you do not agree with any part of these terms, please refrain from using our website.
1. General Information
Saaz-e-Kashmir is a premium apparel brand offering Kashmiri wear, curated collections, and handcrafted fashion products.
These Terms govern:
- Your use of our website
- All purchases made on our platform
- All interactions with our services
We reserve the right to update, change, or replace any part of these Terms at any time. Continued use indicates acceptance of the updated Terms.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old, or
- You are using the website under the supervision of a parent or legal guardian.
Purchases made with fraudulent or misrepresented information may be cancelled.
3. Product Information
We aim to display accurate product details including color, fabric, sizing, and images.
However:
- Colors may vary due to screen settings and lighting.
- Product measurements may have slight variations due to handcrafted processes.
Such variations do not qualify as defects.
4. Pricing & Payments
- All prices on our website are listed in Indian Rupees (INR).
- Prices may change without prior notice.
- We accept multiple payment methods including UPI, cards, net banking, and wallet payments.
Saaz-e-Kashmir reserves the right to refuse any order.
5. Order Acceptance & Cancellation
Your order is considered confirmed only after payment is successfully processed.
We may cancel orders in cases of:
- Payment failure
- Product unavailability
- Incorrect pricing or listing
- Fraudulent activity
Customers may cancel their order within 1 hour of placing it.
Post-dispatch cancellation is not possible.
6. Shipping & Delivery
- Delivery timelines vary by location and logistics availability.
- Unexpected delays due to courier issues, weather, or operational challenges are beyond our control.
- Detailed shipping policy is available on our Shipping & Delivery page.
Once an order is marked “delivered” by the courier, we are not responsible for misplaced packages unless reported within 24 hours.
7. Returns, Refunds & Exchanges
- Returns are accepted only for damaged, defective, or wrong products.
- Items must be returned in unused condition with all tags intact.
- Refunds are processed only after QC approval.
Full details are provided in our Refund & Returns Policy.
8. Intellectual Property
All content on this website—including:
- Images
- Logos
- Text
- Product names
- Designs
- Graphics
—is the exclusive property of Saaz-e-Kashmir.
Unauthorized reproduction, distribution, or modification is strictly prohibited.
9. Restrictions on Use
You agree NOT to:
- Use our website for any fraudulent or unlawful purpose
- Attempt to hack, disrupt, or damage the website
- Copy, resell, or misuse any content or product images
- Interfere with website security or operations
Any misuse may lead to legal action.
10. Third-Party Services
We may use third-party tools or payment gateways.
We are not responsible for:
- Their errors
- Delays
- Breaches
- Service failures
Users should review third-party T&Cs and privacy policies separately.
11. Limitation of Liability
Saaz-e-Kashmir will not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of data or profits
- Delays caused by courier partners
- Color/sizing expectations differing from customer perception
Maximum liability shall not exceed the amount paid for the concerned product.
12. Governing Law
These Terms are governed by the laws of India.
Any disputes shall be resolved under the jurisdiction of courts in Hyderabad, Telangana.
13. Contact Information
For questions about these Terms & Conditions:
📍 Address: Paramount Hills, Hyderabad, 500008
📧 Email: info@saazekashmir.com
📞 Phone: +91 8985731800